FAQs
1. How can I contact Anova Books?
2. How do I make an order?
3. The book I am looking for is not on the website?
4. How can I access your catalogues?
5. What are your delivery charges / times?
6. Can I make an order internationally?
7. How long will it take for my book to arrive?
8. How can I return a book?
1. How can I contact Anova Books?
Details about how to get in touch with us are on our Contact Us page
2. How do I make an order?
To place an order, simply click on the order button against the appropriate book title. Use the shopping basket to select further titles and see the contents of your shopping basket. When you have finished shopping, click to pay, and you will be asked to enter your delivery information and your credit card details.
If you have any questions regarding your order please email us at customerservices@anovabooks.com
3. The book I am looking for is not on the website?
There will be occasions when we do not have copies of the books that we have published in the past - this can be for a number of reasons. There are a number of resources available to locate "missing" books. Please see below for a few suggestions:
Abe Books
http://www.abebooks.com/
Alibris
http://www.alibris.co.uk/
Book Finder
http://www.bookfinder.com/
4. How can I access your catalogues?
To request a copy of our latest catalogue please email us at customerservices@anovabooks.com.
5. What are your delivery charges?
Please refer to our delivery terms.
6. International Orders
Please note that we cannot currently process orders to international addresses directly from our website. For all international orders, please email customerservices@anovabooks.com with your contact details. We will contact you regarding your specific order.
7. How long will it take for my book to arrive?
This depends on what postage option you choose when you make your order. If you choose standard delivery your order should reach you in 2-3 days. If you choose express you should receive your order in 24 hours (48 in outlying areas).
8. How can I return a book?
We want you to enjoy every book you buy from us. Therefore if you are unhappy with any product you purchase on this website for any reason you may return it to us in its original condition within 10 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the postage costs.
To make a return please contact us to let us know you have an item you would like to return. Please send back the item securely wrapped, along with your packing slip and a letter giving the reason for the return.
Please send the package to the following address:
Online Returns Department
Anova Books
10 Southcombe Street,
London,
W14 0RA
We recommend that you use a recorded delivery service.
This does not affect your statutory rights.
To win a case of wine chosen by Oz simply click here »
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Oz and James Drink to Britain nominated for TV Arts and Documentary Programme at the TRIC awards
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Oz Clarke and James May have been nominated for the TV Arts/Documentary Programme TRIC award (Sponsored by STMicroelectronics) for their brilliant TV programme, Oz and James Drink to Britain.
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One to watch!
11th December 2009
Oz Clarke is joined by comedian Hugh Dennis in ‘Oz and Hugh Drink to Christmas', a challenge to sample every festive drink both past and present. 10pm, BBC2 Christmas Day
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Wine tasting with Oz at Vinopolis
9th March 2010
Oz will be returning to Vinopolis on the 13th March and the 9th October, once again there will be a choice of two types of session, VIP or regular.
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Wine tasting and book signing at Canary Wharf Waitrose
11th December 2009
Oz will be tasting wine and signing books at Canary Wharf Waitrose on the 11th December 2009.
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